Working in this business for 15 years has given me a thorough understanding of what works and, therefore, what to keep doing. Priceless has been the lesson in delegating. I’ve also learned how to communicate clearly and effectively. But also – and maybe especially – I’ve learned what not to do. It’s been standard practice from the beginning to turn even the smallest mistakes into teachable moments for myself and my team. And we don’t consider learning a finite concept. Believe me when I say that I still learn something new with every single project. After every completion, I sit down with the team for an in-depth discussion and analysis of what went right, what went wrong, and how we’ll make use of those experiences going forward. Today, I consider myself extremely lucky to be so well supported by an incredibly talented, responsible, passionate, and devoted team. And not only do I have these brilliant colleagues in my bag of tricks, but I also have a vast array of tools that we leverage to constantly improve quality, streamline schedules, minimize errors, and ensure diversity.
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